Terms of Service

Dorian Agent (the “Service”) is a product owned and operated by Arno & Co. LLC, a limited liability company organized under the laws of the State of Wyoming, United States (“Arno & Co.”, “we”, “us”, or “our”). Dorian Agent is a trade name of Arno & Co. LLC. By creating an account or using the Service, you agree to these Terms of Service (the “Terms”). If you are using the Service on behalf of a business, you confirm that you are authorized to bind that business to these Terms, and “you” means that business.

If you do not agree to these Terms, do not use the Service. Your use is also governed by our Privacy Policy, Acceptable Use Policy, and Refund Policy, which are incorporated into these Terms by reference.

Dorian Agent helps service businesses respond to and follow up with their leads automatically. On your behalf and using settings you configure, the Service can send and receive messages over WhatsApp and SMS text, send an automated text back after a missed call, ask qualifying questions, and follow up with contacts until they reply, book, or opt out. Replies are generated with the help of artificial intelligence.

You direct how the Service acts: you choose the questions it asks, the messages it sends, and the contacts it engages. You are responsible for the messages sent through your account.

You must be at least 18 years old and use the Service for business purposes. Accounts are created through social sign-in with Google or Apple, handled by our authentication provider, Clerk. You are responsible for all activity under your account and for keeping your sign-in method secure. Notify us promptly at hello@dorianagent.com if you believe your account has been compromised.

Because the Service sends messages to people on your behalf, you carry important legal responsibilities. You agree that, for every contact you message through the Service:

• You have obtained the prior express consent required by law to contact that person by SMS and/or WhatsApp, and you can produce records of that consent on request.
• You will honor opt-out requests. The Service helps by recognizing replies such as “STOP” and stopping outreach, and you will not attempt to message anyone who has opted out.
• You will comply with all laws and platform rules that apply to your messaging, including the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, the Telemarketing Sales Rule, US carrier A2P 10DLC registration requirements where applicable, the WhatsApp Business Messaging Policy, and the data protection and telemarketing laws of every place you and your contacts are located.
• You will provide accurate business information and will not impersonate another person or business.

As between you and us, you are the party responsible to your leads and customers for the content of your messages and for your compliance with these obligations. Your use must also follow our Acceptable Use Policy.

The Service is offered on a subscription basis, billed monthly in U.S. dollars. There is no setup fee. You can cancel at any time, and cancellation stops future billing while keeping your access through the end of the paid period.

Payments are processed by Creem, our payment provider and merchant of record. Creem handles the transaction and applicable taxes; your purchase is also subject to Creem’s terms. We do not receive or store your full card details.

Each plan includes credits that meter the variable cost of running your agent:

• Plan allowance resets to your plan amount at the start of each billing cycle and does not roll over. It is used first.
• Purchased credit packs never expire and roll over. They are used only after your monthly allowance runs out.
• Credits are consumed by AI replies, SMS messages, and other variable-cost activity, as described on our Pricing page. We may adjust how activities consume credits with reasonable notice.

Refunds are governed by our Refund Policy.

The Service relies on third parties to function, including Meta (WhatsApp), Twilio and text.lk (SMS and voice), OpenRouter and the AI model providers it routes to, Clerk (authentication), and Creem (payments). Your use of the Service through these channels is also subject to those providers’ terms and policies. We are not responsible for outages, changes, or actions of third-party providers outside our control.

We and our licensors own the Service, including its software, design, and content. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

You own the content and data you bring to the Service, including your contacts and the messages exchanged with them (“Your Content”). You grant us a limited license to host, process, and transmit Your Content only as needed to provide and improve the Service and as described in our Privacy Policy.

The Service uses large language models to draft and send replies. AI output can be inaccurate, incomplete, or inappropriate for a given situation, and it is not professional, legal, financial, or other regulated advice. You are responsible for configuring the Service appropriately and for reviewing its behavior. We do not guarantee that any AI-generated message will be accurate or fit for a particular purpose.

We work to keep the Service available and reliable, but we provide it on an “as is” and “as available” basis and may modify, suspend, or discontinue features. During early access we may offer free, hands-on onboarding; that assistance is a courtesy and not a paid part of the Service.

To the fullest extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any lead will respond, book, or convert.

To the fullest extent permitted by law, Arno & Co. LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Arno & Co. LLC and its members and personnel from any claims, damages, and costs (including reasonable legal fees) arising from your use of the Service, the messages you send, Your Content, your violation of these Terms or the Acceptable Use Policy, or your violation of any law or the rights of any third party, including your leads and customers.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you violate these Terms or the Acceptable Use Policy, if required by a third-party provider or by law, or to protect the Service or others. On termination, your right to use the Service ends. Sections that by their nature should survive (including intellectual property, disclaimers, liability, and indemnification) will survive.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Before filing any claim, you agree to first contact us at hello@dorianagent.com so we can try to resolve the issue informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, United States.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to hello@dorianagent.com. Dorian Agent is operated by Arno & Co. LLC; our postal address is available on request.